(The English text is as follows)
VIETNAMESE

Privacy Policy for Healthcare Services Application

Effective Date: December 10, 2023
Welcome to Hio Care (“we,” “us,” or “our”). We are committed to protecting your personal information and your privacy. If you have any questions or concerns about this privacy notice or our practices with respect to your personal information, please contact us at cskh@hiocare.vn.

1. Information we collect

Personal information

When you use our application, we may collect personal information that you voluntarily provide to us, including but not limited to:
  • Identification information: such as name, email address, date of birth and gender.
  • Health information: may include medical history, current health conditions, treatment information, and medication details.
  • Payment information: to process payment for services provided, which may include your credit card number or health insurance information.

Usage Information

We automatically collect certain information when you access, use, or navigate the app, such as:
  • Device information: We collect information about the devices and applications you use to access our services, including device identifiers and network information.
  • Usage data: Includes details about how you use the service, such as clickstream data and any other information your device sends when you use our service.

2. How we use your information

We use personal information collected through our application for a variety of business purposes, including:
  • Provide, operate and maintain our services.
  • Understand and analyze how you use our services and develop new products, services, features and functionality.
  • Communicate with you, including for customer service, to provide you with updates and other information relating to the application, and for marketing and promotional purposes.
  • Process transactions and send notifications about your transactions.
  • Fulfill our legal obligations, comply with regulatory requirements and enforce our terms.

3. How we share your information

We may share or transfer your information in the following circumstances:
  • For service providers: We may share your data with third party suppliers, service providers, contractors or custodians who perform services for us or on our behalf.
  • For business transactions: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • For legal reasons: If required by law or in response to valid requests by public authorities (e.g. a court or government agency).

4. Your Privacy

Depending on your jurisdiction, you may have certain rights in relation to your personal information, such as the right to access, update or delete the information we hold about you.

5. Security of your information

We use administrative, technical and physical security measures to protect your personal information. However, we cannot guarantee that the internet itself is 100% secure.

6. Updates to this Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated “Effective Date” and the updated version will be effective as soon as it is accessible.

7. Contact us

If you have questions or comments about this policy, you may contact us at
Hio Technology Joint Stock Company
12B Floor, Cienco4 Building, 180 Nguyen Thi Minh Khai, Vo Thi Sau Ward, District 3, Ho Chi Minh City.
cskh@hiocare.vn
(+84 969 623 400)
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ENGLISH

Privacy Policy for Healthcare Service Application

Effective Date: 10-Dec-2023
Welcome to Hio Care (“we,” “us,” or “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice or our practices with regard to your personal information, please contact us at cskh@hiocare.vn.

1. Information We Collect

Personal Information

When you use our application, we may collect personal information that you voluntarily provide to us, including but not limited to:
  • Identifying Information: such as your name, email address, date of birth, and gender.
  • Health Information: which may include your medical history, current health conditions, treatment information, and medication details.
  • Payment Information: to process payments for services rendered, which may include your credit card number or health insurance details.

Usage Information

We automatically collect certain information when you visit, use, or navigate the app, such as:
  • Device Information: We collect information about the device and applications you use to access our services, including device identifiers and network information.
  • Usage Data: This includes details about how you've used the service, such as clickstream data, and any other information your device sends when you use our service.

2. How We Use Your Information

We use personal information collected via our app for a variety of business purposes, including to:
  • Provide, operate, and maintain our services.
  • Understand and analyze how you use our services and develop new products, services, features, and functionality.
  • Communicate with you, including for customer service, to provide you with updates and other information relating to the app, and for marketing and promotional purposes.
  • Process transactions and send notices about your transactions.
  • Fulfill our legal obligations, comply with regulatory requirements, and enforce our terms.

3. How We Share Your Information

We may share or transfer your information in the following situations:
  • With Service Providers: We may share your data with third-party vendors, service providers, contractors, or caregivers who perform services for us or on our behalf.
  • For Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • For Legal Reasons: If required to do so by law or in response to valid requests by public authorities (eg, a court or a government agency).

4. Your Privacy Rights

Depending on the jurisdiction, you may have certain rights regarding your personal information, such as the right to access, update, or delete the information we have on you.

5. Security of Your Information

We use administrative, technical, and physical security measures to protect your personal information. However, we cannot guarantee that the internet itself is 100% secure.

6. Updates to This Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated “Effective Date,” and the updated version will be effective as soon as it is accessible.

7. Contact Us

If you have questions or comments about this policy, you may contact us via
Hio JSC company
Floor 12B, Cienco4 Building, 180 Nguyen Thi Minh Khai, Vo Thi Sau Ward, District 3, Ho Chi Minh City.
cskh@hiocare.vn
(+84 969 623 400)